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The challenge
Previously, users were able to claim any Mid-Tier prizes through the Post Office. This process was discontinued and subsequently, an online claims process was required to allow users to claim their Mid-Tier prizes through their account by providing an online claims form.
My roles: Research, Information architecture, user flow architecture, UX/UI design, prototyping, micro-interactions
User flows
Mapping out the user flow for a logged in and logged out flow was important so I could understand the journey a user would take from playing an Instant Win Game to the Outcome Pages.
Wireframing
I began wireframing some options, considering all of the fields that were required for different stages of the form.
Visual design
A fresh, modern design for the Mid-Tier claims process on web, across desktop, tablet and mobile breakpoints.
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